MSN Dynamics CRM Developer

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msn dynamics crm developer

MSN Dynamics CRM Developer helps reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty.

Access the same benefits in sales, service, and marketing with your MSN Dynamics Online, on-premises, or partner-based deployment, including:

  • Microsoft Outlook integration.
  • Customer segmentation and targeting.
  • Real-time sales collaboration with integrated presence, web conferencing, and IM capabilities.
  • Targeted sales intelligence with inline visualisations and dashboards.
  • Multichannel customer support and engagement.
  • Call centre management and automation.
  • Telephony and computer telephony integration (CTI) support.
  • Mobile engagement.
  • Social media interactivity.
  • Case and knowledge management.
  • Workflow automation.
  • Scheduling capabilities.
  • Multichannel marketing automation and campaign management.
  • Marketing and behavioural analytics and dashboards.
  • Outcome-focused, process-centric applications.
  • Guided, contextual, and social user experiences.
  • Flexible, agile, and open platform.